Frequently asked questions
In a condominium setting it seems there is always confusion as to who owns the responsibility for events which occur during daily operations. In an effort to clarify these questions we have provided a brief summary of when, where, what, why and how to handle the unexpected challenges.
What is the Role of a Homeowner?
As a homeowner, it is your responsibility to maintain your property at the highest possible level of repair, be courteous of your neighbors, adhere to the community bylaws, advise management of all maintenance issues/liability issues/bylaw violations, and be an active participant in your Association. This would include regularly attending meetings and paying assessments in a timely manner.
What is the Role of the Board?
The Board of Directors is the governing agent for the Association as a whole and therefore must act in accordance to the recorded condominium documents and bylaws. It is not the responsibility of the Board of Directors to manage the community. Issues which arise, should be addressed with the Property Manager. In the event a homeowner wishes to address a Board member; this should be done in writing. It is improper to call them at home or work or to knock on their door.
What is the Role of your Management Company?
It is the responsibility of the Property Manager to handle the daily operations of the community. However, it should be noted that condominium living is very different from apartment living and as such homeowners must keep the following items in mind:
(Note: It is suggested these types of request be put in writing and forwarded to the Property Manager to be addressed with the Board.)
WHO TO CALL?
Fire/Flood/Death in your home:
In the event there is a fire/flood/death in your home please call 911 first. Call your Property Manager by calling the management office phone number. If the event occurs after normal business hours your call will be answered by the answering service and the Property Manager will be notified. The management staff will assist in securing your home and address any damage to the common areas. Management is not responsible for repairs inside your unit but will be happy to assist you in locating a contractor to address your needs.
If a death occurs it is not necessary to call your Property Manager unless foul play was involved?
Fire/Flood/Death in a Common Area:
In the event there is a fire/flood/death in a common areas please call 911 first.
Call your Property Manager by calling the management office phone number. If the event occurs after normal business hours your call will be answered by the answering service and the Property Manager will be notified.
Personal Attack/Break in/Vehicle Theft:
All criminal activity should be reported to 911 immediately. Call your Property Manager by calling the management office phone number. If the event occurs after normal business hours your call will be answered by the answering service and the Property Manager will be notified.
Water/Sewage Back up:
Contact your Property Manager, they will direct our maintenance personal to assess the problem and they will either repair the problem or contact the proper authority if necessary.
Violation of Bylaws:
Contact your Property Manager and the situation will be investigated and addressed in accordance with the condominium documents.
Per the condominium documents every Homeowner is entitled to “quiet enjoyment” of their home.
In an attempt to maintain harmony in the community it is suggested that on the first occasion Homeowners attempt to work out the problem between themselves. On the second occasion you may contact your Property Manager who will send a noise complaint letter (your name is not disclosed), and if these attempts fail call 911.
Note: In the event law enforcement is called, and a noise problem is noted there can be a fines imposed per occurrance.
If you are planning a party; notify your neighbors and ask that they let you know if the noise gets out of hand. This will potentially keep problems from occurring.
Working together, the Board of Directors, homeowners and management company can make the community a wonderful place to call home.